Muxlab HDMI IR Receiver with Source Control User Manual Page 2
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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© MuxLab Inc. 2010
2. Verify that the distance between the HDMI Receiver and the HDMI Matrix is
within MuxLab specifications (see Specifications table).
3. To install the Receiver:
3a. Connect the Receiver to the HDMI display equipment with an HDMI compliant
cable.
3b. Connect the two (2) Cat 5e/6 cables to HDMI LINK A and HDMI LINK B
connectors on the Receiver.
Note: Verify that the cables are connected straight-through (i.e., HDMI LINK A to
HDMI LINK A and HDMI LINK B to HDMI LINK B) and not inverted.
4. Connect the 12 VDC power supply to the Receiver first, and then plug the power
supply into an AC power outlet. If power is present, the green power LED of the
Receiver will be ON.
Note: Power the HDMI IR/Extender Balun only after all connections are made.
5. Power the HDMI equipment and verify the image quality.
6. If infrared remote sensor is needed, connect the IR Sensor to the 3.5mm Stereo
Jack of the receiver.
Note: The external sensor will disable the internal sensor of the product when
connected.
7. Position the IR Sensor so that it is directed to the hand-held remote control. For a
clear IR signal reception, aim the hand-held remote control at the top of the IR
Sensor enclosure.
8. The push button may also be used to manually select one of the four sources; one
of the four LEDs will light up to indicate which source has been selected.
9. The user can control the HDMI Matrix and the source using the internal or external
IR Sensor of the receiver.
10. The following diagram shows the final configuration.
Troubleshooting
The following table describes some of the symptoms, probable causes and possible
solutions in respect to the installation of the HDMI IR/Extender with Source Control:
Tx LED Rx LED
Symptom
PowerSyncPowerSync
Probable
Cause
Possible
Solutions
No Image OFF OFF OFF OFF No power • Check power
connections
No Image OFF OFF ON OFF Source not
power on
• Power on source and
check the HDMI
cable of the source.
No Image ON OFF ON OFF Cable • Check the UTP cables
pin-out.
• Verify that the UTP
cables are not crossed.
No Image ON ON ON OFF Synchronization • Check cable length.
• Check source
resolution versus
distance.
Flickering Image ON ON ON ON Synchronization • Check cable length
Choppy sound ON ON ON ON Synchronization • Check cable length
Green or pink hue ON ON ON ON DDC
communication
• Cycle power of the
HDMI Extender.
• Check UTP cables
and replace.
Image flickers when
powering up nearby
equipment
ON ON ON ON Interference • Use STP cables
IR not functioning ON ON ON ON Remote control
not directed to
the IR Sensor or
IR Emitter not
directed to the
source.
• Make sure the IR
Sensor is directed
towards the remote
and the IR Emitter to
the equipment
IR not functioning ON ON ON ON Interference
from sunlight,
Fluorescent,
Neon or
Halogen lights
• Place the IR
equipment away for
the interfering light
IR not functioning ON ON ON ON Interference
from RF
radiation from
the TV
• Place the IR
equipment away for
the RF radiation
If you still cannot diagnose the problem, please call MuxLab Customer Technical
Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588
(International).
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